A Letter to our Patients re: COVID-19

May 8th, 2020

To the Patients of Novi Dermatology:

We are writing to you to communicate our continued response to the COVID-19 pandemic.  Our primary concern is your health, and the changes we have made prioritize your health while also ensuring compliance with state regulations.  Please review FAQs below to help answer your questions during this time.  

What can I do if I have a rash or skin problem that needs to be addressed?

We are asking patients who have acne, rosacea, rashes, psoriasis, or concerning skin growths to be seen via the Telehealth option.  Because of the office closure during the past ~2 months, we will have to triage patients for urgency and medical necessity for in-office appointments. 

To schedule a Telehealth appointment, please call us at 248-946-4787 or go to “request an appointment” at novidermatology.com.

For FAQs on Telehealth, go to novidermatology.com/telehealth.  

What if I have something that can’t be addressed via Telehealth?

For skin problems that are urgent or that can’t be addressed via Telehealth, patients will be triaged by the clinic and scheduled accordingly. 

For patients who do need to be seen in clinic, you will be asked to follow the following safety protocols:

  1. You will be asked to login to your Patient Portal to send us or update your Drivers License, Insurance Card, and Patient Forms in advance of your appointment.
  2. You will have to pay your copay or deductible before your appointment, either on the phone or via novidermatology.com.
  3. At the time of your appointment, you will call to check-in from the car.  
  4. All patients should wear a facial cloth covering or mask when entering the clinic.
  5. Only the patient (and 1 parent/guardian/caregiver) will be allowed into the clinic.  
  6. You will be screened for symptoms and temperature at the door, and will be asked to reschedule if you do not pass screening.  As well, if you feel sick, have had exposure to a known COVID-19 patient in the past 14 days, or develop any fever, chills, headaches, muscle aches, fatigue, cough, sore throat, respiratory illness, problems breathing, loss of taste or smell, abdominal pain, nausea/vomiting or diarrhea prior to your appointment, then please reschedule your appointment. 

We are still here for you.

We understand these are challenging and often frustrating times and we want you to know we are here for you.  Call us at 248-946-4787 or send us a message through the Patient Portal. Our phones are still open during normal business hours.  

 

Sincerely, 

Drs. Barron, Swearingen, and Watson

 

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Novi Dermatology
44000 W. 12 Mile Road
Suite 103
Novi, MI 48377
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Phone: 248-946-4787
Fax: 248-716-5956
Map of Novi Dermatology Location in Novi, MI

Office Hours
Mon | 8:00 AM – 4:30 PM
Tues – Wed | 7:30 AM – 4:30 PM
Thur | 8:00 AM – 4:30 PM
Fri | 8:00 AM – 4:00 PM
Sat (Select) | 8:00 AM – 11:30 AM